On Friday 13 June at 01:00, a single European regulation on electronic commerce was in place. N ° 45/2014. (II.26), online stores are required to apply the terms of the contract. In accordance with our legal obligation to provide information, we publish the corresponding regulations in the following places:
Government 45/2014. (II, 26.) on detailed rules for consumer contracts and commercial contracts
Right to retract
You have 14 days from the date of receipt of your order to cancel your purchase without giving any reason. If you wish to exercise your right of withdrawal, please send this declaration in writing, by e-mail or by post to our support team, which we will confirm.
You have 14 days from the date of the withdrawal notification to return the product to our support team.
The return of the product and its cost will be the responsibility of the buyer and we will not be able to take care of it.
The total purchase price will be refunded within 14 days of the cancellation notice, provided the product is returned in good condition
Exception to the right of withdrawal
N ° 45/2014. Under Article 29 of the Government Decree, the right of withdrawal can not be exercised in respect of perishable or short-lived products, or in the case of a sealed product that can not be returned after opening for reasons of health or hygiene after opening.
Since most of our products are in the health and hygiene category, they can not be returned in open packaging.